Hi, I am back on my blog after a long gap...I had been very busy setting up my cosy bed & breakfast, Cinnamon Stays in Gurgaon(Delhi NCR) This accidental entrepreneurship has been a very exciting and enriching experience for me .. .good times and bad times ; fun times and tough times…. From celebrating the first guest check in … to maintaining our No 1 spot on Trip Advisor( yes that’s true… do read our reviews on Trip Advisor!
Wanted to share a few tips on Brand Cinnamon’s SUCCESS!
The business idea should break clutter – while there are hundreds of guest-houses in Gurgaon, a highly personalized bed & breakfast with ‘ghar ka khana’ was rare in Gurgaon!
The most important resource is self conviction. You must believe in your idea and work hard even if friends and family don’t think it may quite work.
Chase excellence – for us that means not compromising a wee bit on the quality of food, or linen or furnishings. Or the fact that we do all our rooms in different themes – a grand, a green a puraani jeans!
Customization to nth level – whether it’s ‘peeli daal for one guest’, or ‘mutton served at 11pm at night’ or physically waking the guest so that he/ she can catch her flight in time!
Work should be fun even if it’s a humble guest-house. We do our small bit it in taking the team out regularly for small treats. We do theme brunches with friends and friends of friends and call local artists for brain-storms…
No bending on ethics – we have refused clients, said no to admin guys in big companies who wanted a cut!!!
Huddle together during tough times….despite all you do, business will go through lows. It’s important not to lose focus or your cool and keep the faith and brainstorm new ways to get more business.
Celebrate small landmarks – very important when you are building a small team/ business. We have used facebook and twitter to celebrate small stuff – whether our first birthday or taking guests out for a drink
And this post after a long gap is straight from heart……
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